Privacy notice


Purpose of privacy notice

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR).  This legislation replaces pre-25th May 2018 data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

Who are we?

Kyla Phillips is the data controller at Kyla Phillips Acupuncture, practising at The Wellbeing Space, Lion & Lamb Way, Farnham, Surrey, GU9 7PY.  This means I decide how your personal data is processed and for what purposes.

Whose information does this privacy notice apply to?

This privacy notice applies to information we collect from:

  • patients;

  • prospective patients;

  • former patients;

  • people who subscribe to our newsletters;

  • visitors to our website.


What is personal data?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession.  Examples of personal data we may hold about you include your contact and appointment details.


Special category data is a sub-category of personal data, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.  Examples of special category data we may hold about you include your patient notes.


How do we process your personal data?

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.  We use your personal data for the purposes set out below.


Sections 1 – 16 apply to our patients, prospective patients and former patients

1. We use your name, address, telephone number and email address to make and rearrange appointments.


2. We use your name, address, telephone number and email address, only if we have your explicit consent, to send you occasional newsletters.


3. Some patients and prospective patients tell us about their medical conditions and medication by email or on voicemail.


    Please note, we are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit.  We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.


4. We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated, for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.


5. We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.


6. We use your presenting complaint and symptoms reported by you, and any relevant medical and family history you have told us about, for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.

7. We use your GP’s name and address in the event that we need to contact your GP, including in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.


8. We use our clinical findings about your health and wellbeing for making a full traditional diagnosis, and formulating treatment strategy and treatment planning.


9. We keep a record, and refer to that record, of any treatment given and details of progress of your case, including reviews of treatment planning, to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint. 


10. We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint. 


11. We record any decisions made in conjunction with you to help you receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.  


12. We keep accident records for any patients who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint. 


13. In the event of an adverse incident occurring to any of our patients we report the matter to the British Acupuncture Council and our insurance company to enable the insurance company to deal with any potential claims and to help the British Acupuncture Council develop its safe practice guidelines, as well as providing research data and information for the BAcC’s insurers and other interested parties. 


14. Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next of kin, in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.


15. We maintain the name, relationship and telephone number of your chosen emergency contact to ensure you are safely transported home or to a doctor should you fall ill in clinic.


16. Patient records are kept in hard and soft copy form.  Hard copy records are stored in locked cabinets, and are always accompanied in secure transit.  Soft copy records are kept on a password-protected laptop, the back-up of which is securely stored.  Contact details are stored on a password-protected phone/tablet, through which the practitioner also has access to emails.


Section 17 applies to those who complain about our services

17. When we receive a complaint from a person we make up a file containing the details of the complaint.  This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.  We usually have to disclose the complainant’s identity to whoever the complaint is about.  If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that.  However, it may not be possible to handle a complaint on an anonymous basis.  We may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company.


We will keep personal information contained in complaint files in line with our retention policy.  


This means that information relating to a complaint will be retained for two years from closure.  It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.  All information will be kept in both hard copy format (stored in a locked filing cabinet) and soft copy format (stored on a password-protected laptop).  Hard copy files are always accompanied in secure transit.


Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.


Sections 18 and 19 apply to subscribers to our newsletters


18. We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes.  You will only receive email newsletters if you have opted in. 


19. We use a third party provider, Mailchimp, to deliver our e-newsletters.  We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.  For information, please see the Mailchimp privacy policy.

Sections 20 and 21 apply to our website users


20. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  If we do want to collect personally identifiable information through our website, we will be up front about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.  Any information stored is kept on a password-secured laptop.


21. We use a third party service,, to host our website, including publishing our blog.  This site is hosted at  For information about how processes data, please see their privacy policy here.


Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared:


  • with named third parties with your explicit consent;

  • with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject, eg a court order;

  • with your doctor or the police if necessary to protect yours or another person’s life;

  • with the police or a local authority for the purpose of safeguarding a child, children or vulnerable adults; or

  • with my regulatory body, the British Acupuncture Council, or my insurance company in the event of a complaint or insurance claim being brought against me; or

  • my solicitor in the event of any investigation or legal proceedings being brought against me.


For further details about the situations when information about you might be shared please see the Information Commissioner’s website at


How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary.


We keep patient records and accompanying data for a period of 7 years in accordance with the British Acupuncture Code of Professional Conduct


All data will be retained for this period in case of any legal claim or complaint, or requirement of the data for resumption of treatment.  After this period, hard copy information is securely shredded, and all soft copy data securely deleted.


In the event of a significant period of practitioner illness, the records/data of those patients in treatment will be passed to another designated BAcC-registered practitioner to enable continuation of treatment.  This will only be done with your express consent.  In the event that you find an alternative practitioner, copies of your patient records/accompanying data will be forwarded to them only with your express consent.


In the event of the death of the practitioner, all data will be placed in the care of a nominated individual of the British Acupuncture Council who will then contact you.


At any time you may request that changes are made to your contact details and other relevant information held. Your data will then be updated immediately upon receipt of the information.


Your rights and your personal data

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.


  • The right to request a copy of your personal data which we hold about you.

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date.

  • The right to request your personal data is erased where it is no longer necessary for us to retain such data.

  • The right to withdraw your consent to the processing at any time.  This right does not apply where we are processing information using a lawful purpose other than consent. 

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability) (where applicable)  

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

  • The right to object to the processing of personal data (where applicable)

  • The right to be informed if your data is lost.  We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.

  • The right to lodge a complaint with the Information Commissioner’s Office.


For further details about these rights please see the Information Commissioner’s website at


Further processing

If we wish to use your personal data for a new purpose not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.  Where and whenever necessary, we will seek your prior consent to the new processing.


Contact Details

To exercise all relevant rights, queries or complaints please in the first instance contact us at Kyla Phillips Acupuncture, Health at Hart, The Old Post Office, High Street, Hartley Wintney, Hampshire, RG27 8NZ, by telephone on 07920 107666 or via email at .


You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.



25th May 2018